Exceptional service from a Singapore courier company

I just started using Navast courier service and I was totally mind-blown! They delivered exceptional service to me which I did not expect at all! Their service quality is really top-notch and puts all the other courier companies in Singapore to shame.

I mentioned some traits customers appreciate in Singapore courier companies in my earlier post. These points are what customers like me would normally expect and demand from courier companies in Singapore. Some courier companies do not even meet these requirements. Hence, I was really pleasantly surprised when I used Navast courier service.

Let me tell my story right from the beginning. I saw Navast website on the internet and decided to check it out. Upon seeing that Navast courier service would most probably fit my delivery requirement, I decided to call up Navast to check with their customer service staff on this. Their customer service staff picks up the call quickly and spoke in a very polite manner. This is a very happy start to our engagement. Subsequently, as I start to give a lot more details about my requirements, the customer service staff offers to send a representative down to meet me at a location to my convenience just to make sure all the details are communicated and captured well. I always prefer a face to face meeting with people and this move surprises me. I have never heard of any other courier companies sending down representatives to discuss about the customer’s delivery requirements. This made me feel very special.

During the meeting, the representative, Thomas was able to explain to me a customized delivery solution which I find very suitable and reasonable. The delivery standards and pricing they promised are very competitive in the market and I took the offer straightaway.

For all my deliveries, the courier will actually give me a call prior to pick up, as well as giving me a call whenever the delivery has been conducted. This kept me updated of the delivery at all times. I feel really secured and at ease handing all my deliveries to Navast.

I would highly recommend Navast in Singapore to anyone who wishes to engage courier services. Try them and you will know if I am telling the truth.

Courier industry in Singapore

Courier industry, as mentioned in my previous post, is growing in Singapore. This is mainly due to the growing E-Commerce businesses in Singapore. The courier industry is benefiting directly from the growth of E-Commerce companies. As many E-Commerce businesses outsource their logistics services to the logistics companies in Singapore, logistics companies enjoy high delivery volume, netting a good revenue.

Apart from E-Commerce companies, many corporations in Singapore are also looking at outsourcing their logistics operations in Singapore. This include document deliveries. There is a sizable demand for document deliveries within the Central Business District of Singapore. Many banks, multi-national corporations (MNCs), and local companies require this document deliveries service to send and receive documents to and from their customers. This is a great service which is value for money in their eyes. These executives are busy and cannot make the trip down to deliver the documents themselves. By spending a small amount of money to get the job done, it’s a good deal to them. Moreover, the volume of the document deliveries for one company may not be high enough to justify the hiring of a personal courier for the company. Hence, many companies will just outsource document deliveries from reputable logistics companies in Singapore.

Parcel deliveries by non E-Commerce and individuals are also in demand. The same logic works for parcel delivery – if you find that it is better to spend a small amount of money to get your parcel delivered so that you can use the time to do your own things, then probably you should have your parcel(s) couriered in Singapore. The price of parcel delivery in Singapore is quite affordable – starting from as low as $5. The distance and weight of the parcel will contribute to the price of the delivery. Most of the time, it does make sense to get your parcels couriered by a courier company in Singapore. If you urgently need to send out an item, you can compare the cab fare with the parcel delivery fee. If the parcel delivery fee is same or lower than the cab fare, then it is a no-brainer – go for the parcel delivery. You save both time and money!

Courier industry in Singapore is a very stable market which has a good growth rate. Competition is rather strong and companies need to innovate and bring out more value to customers. Staying the same over time will lose out. Overall, I feel that courier industry in Singapore is growing well and provides great value to people!

Logistics Companies In Singapore

Although there are lots of courier companies in Singapore, there are only really a few truly respectable and trustworthy ones. Here are some of them.

1. PCA Masters

A young but fast growing courier company in Singapore, they perform courier services for both large businesses, individual business owners as well as end consumers. You can check out their company page on LinkedIn if you’re intending to join their company as a courier or deliveryman. In any case, I have only used them once, but it blew me away. There was once when I needed an urgent delivery at night and no one was responding to my calls. At that time, PCA Masters was surprisingly still around at 8+ pm and they picked up my call and I managed to arrange my delivery with them. I think it’s when companies that serve their customers as well as PCA Masters that they’re able to generate word of mouth (yes, like through this post). Anyway, they served really well, and their delivery guy was really punctual. I would highly recommend you to use them if you need trusted courier services.

2. Poh Tiong Choon Logistics

An old logistics company in Singapore, they have been established in Singapore for quite a number of years. Dealing with general goods transportation, warehousing and freight management PTC Logistics is an old household name in the business to business industry in Singapore. Founded originally by Poh Sin Choon, it is now headed by Poh Choon Ann. You can more or less call it a family business. If you need any heavy deliveries, Poh Tiong Choon is definitely one of the companies you can consider. They’re not cheap, but they’re trustworthy so I think it’s alright.

3. Fedex

If you need international deliveries by plane out from Singapore, I would suggest you to still use international corporations’ services such as those by Fedex. When it comes to deliveries by air, there is no one better than Fedex at the moment. With both branding, service and price advantages, Fedex is definitely the king of the air transportation services industry around the world, in Asia, and definitely in Singapore too. Due to their vast network of logistics planes, it is always possible to squeeze in a last minute overseas delivery out of or into Singapore by air with Fedex. This may not be the case with other companies like TNT or DHL whose capacity still far underwhelms… especially when it comes to punctuality. I realized that Fedex, though not the cheapest service in the world, is one of the most punctual air transportation companies in the world.