Exceptional service from a Singapore courier company

I just started using Navast courier service and I was totally mind-blown! They delivered exceptional service to me which I did not expect at all! Their service quality is really top-notch and puts all the other courier companies in Singapore to shame.

I mentioned some traits customers appreciate in Singapore courier companies in my earlier post. These points are what customers like me would normally expect and demand from courier companies in Singapore. Some courier companies do not even meet these requirements. Hence, I was really pleasantly surprised when I used Navast courier service.

Let me tell my story right from the beginning. I saw Navast website on the internet and decided to check it out. Upon seeing that Navast courier service would most probably fit my delivery requirement, I decided to call up Navast to check with their customer service staff on this. Their customer service staff picks up the call quickly and spoke in a very polite manner. This is a very happy start to our engagement. Subsequently, as I start to give a lot more details about my requirements, the customer service staff offers to send a representative down to meet me at a location to my convenience just to make sure all the details are communicated and captured well. I always prefer a face to face meeting with people and this move surprises me. I have never heard of any other courier companies sending down representatives to discuss about the customer’s delivery requirements. This made me feel very special.

During the meeting, the representative, Thomas was able to explain to me a customized delivery solution which I find very suitable and reasonable. The delivery standards and pricing they promised are very competitive in the market and I took the offer straightaway.

For all my deliveries, the courier will actually give me a call prior to pick up, as well as giving me a call whenever the delivery has been conducted. This kept me updated of the delivery at all times. I feel really secured and at ease handing all my deliveries to Navast.

I would highly recommend Navast in Singapore to anyone who wishes to engage courier services. Try them and you will know if I am telling the truth.

Traits customers appreciate in Singapore courier companies

There are many courier companies in Singapore, each with their own merits. However, a few courier companies definitely stand out from the rest. Good companies know what customers want and deliver it to them. Happy customers are loyal customers. Here are some of the traits that customers appreciate in Singapore courier companies:

1. Speedy deliveries
Customers who ordered courier services want their deliveries to be carried out fast and within schedule. The best scenario to expect is for the delivery to take place much earlier than expected. Who doesn’t want an early and timely delivery, right? Sad to say, some courier companies aren’t making the cut for this and it is not good at all. The courier companies that are fulfilling their promises to ensure speedy deliveries are the ones who pleases the customers the most. Examples of courier companies in Singapore that are doing this right are PCA Masters, Fedex, DHL and Navast Pte Ltd.

My personal favorite is Fedex for international deliveries from Singapore to any other country, and my personal favorite is PCA Masters for local courier services islandwide Singapore.

Find their details here

  • For international courier deliveries: <FedEx World Service Center – 31 Kaki Bukit Road 3, #03-14/25 Techlink>
  • For Singapore courier services: <PCA Masters – #06-76 Midview City, 22 Sin Ming Dr, Singapore 573969 | Phone: 6681 5781>

2. Accountable
Customers want the courier companies to be accountable for their deliveries. This means keeping them in the loop of the deliveries. Customer do not like feeling lost about the delivery status and panic. Moreover, if something happen to their goods, customer want the courier companies to come clean and explain the situation to them. The accountable companies are the one customers liked best. I mean, everyone prefers honest people, right?

3. Safety policies
Customers like the courier companies to put in place safety policies to protect their goods. For instance, putting some mat on the cabin floor of the van to act as cushion. This is to prevent the fragile items from breaking in the event they topple during the transition. Another measure that will be helpful is to tie the items down in the van so they will not topple in the first place. Customers feel more assured if they see the courier companies take measures to protect their goods.

Courier industry in Singapore

Courier industry, as mentioned in my previous post, is growing in Singapore. This is mainly due to the growing E-Commerce businesses in Singapore. The courier industry is benefiting directly from the growth of E-Commerce companies. As many E-Commerce businesses outsource their logistics services to the logistics companies in Singapore, logistics companies enjoy high delivery volume, netting a good revenue.

Apart from E-Commerce companies, many corporations in Singapore are also looking at outsourcing their logistics operations in Singapore. This include document deliveries. There is a sizable demand for document deliveries within the Central Business District of Singapore. Many banks, multi-national corporations (MNCs), and local companies require this document deliveries service to send and receive documents to and from their customers. This is a great service which is value for money in their eyes. These executives are busy and cannot make the trip down to deliver the documents themselves. By spending a small amount of money to get the job done, it’s a good deal to them. Moreover, the volume of the document deliveries for one company may not be high enough to justify the hiring of a personal courier for the company. Hence, many companies will just outsource document deliveries from reputable logistics companies in Singapore.

Parcel deliveries by non E-Commerce and individuals are also in demand. The same logic works for parcel delivery – if you find that it is better to spend a small amount of money to get your parcel delivered so that you can use the time to do your own things, then probably you should have your parcel(s) couriered in Singapore. The price of parcel delivery in Singapore is quite affordable – starting from as low as $5. The distance and weight of the parcel will contribute to the price of the delivery. Most of the time, it does make sense to get your parcels couriered by a courier company in Singapore. If you urgently need to send out an item, you can compare the cab fare with the parcel delivery fee. If the parcel delivery fee is same or lower than the cab fare, then it is a no-brainer – go for the parcel delivery. You save both time and money!

Courier industry in Singapore is a very stable market which has a good growth rate. Competition is rather strong and companies need to innovate and bring out more value to customers. Staying the same over time will lose out. Overall, I feel that courier industry in Singapore is growing well and provides great value to people!

Matured logistics industry in Singapore

The logistics industry in Singapore is considered matured by the world’s standards. Industry growth is maintained at a steady pace. There is a broad range of logistics services established in the market. Demand for the logistics services is continuously huge.

Within the matured Singapore logistics industry, there are a lot of different niches – freight forwarding niche, dangerous goods logistics niche, courier logistics niche, and commercial cargo goods logistics niche. Together, the broad logistics industry in Singapore generates billions of dollars every year.

The most notable difference across the various logistics niche is the different items transported by the logistics companies. Each of them have specialized equipment to handle the transportation of the various types of goods. The similarity lies in their delivery standards. Every logistics industry have a pricing model which charges customers higher price for faster delivery. It makes sense to do so anyway as the companies have to prioritize these customers’ deliveries over the others and fulfill the delivery deadline.

Various delivery speeds include same day delivery, next day delivery, same week delivery, next week delivery, and the urgent delivery (which will normally be completed within 2 hours). Different customers have different requirements which result in the development of this delivery standards in the logistics industry. For customers with time-sensitive goods such as perishable goods or urgent documents to be sent to clients, it will make sense to get same day delivery or urgent class delivery service. For those people who have a lower budget and do not mind the longer delivery time, they will pick the next day delivery, same week delivery, or next week delivery instead.

In order to do well in the logistics industry, your business operations must be optimized effectively. It will greater reduce business cost which will then allow you to lower your price for customers or enjoy a higher profit margin. Many logistics companies in Singapore have highly efficient business processes and operations. Hence, the market rates for logistics services in Singapore are quite low as compared to other countries. In another words, the logistics industry in Singapore is competitive. This is natural as the industry is very matured.

Many logistics companies in Singapore continue to improve their business operations continuously in a bid to survive and last for the longer term. As a developed nation, the companies in Singapore are very receptive to technology. New technologies are tested and researched to help improve business operations and even the business models. As the demand for logistics services is projected to grow at a steady pace over the years, many players want a piece of the pie.