Exceptional service from a Singapore courier company

I just started using Navast courier service and I was totally mind-blown! They delivered exceptional service to me which I did not expect at all! Their service quality is really top-notch and puts all the other courier companies in Singapore to shame.

I mentioned some traits customers appreciate in Singapore courier companies in my earlier post. These points are what customers like me would normally expect and demand from courier companies in Singapore. Some courier companies do not even meet these requirements. Hence, I was really pleasantly surprised when I used Navast courier service.

Let me tell my story right from the beginning. I saw Navast website on the internet and decided to check it out. Upon seeing that Navast courier service would most probably fit my delivery requirement, I decided to call up Navast to check with their customer service staff on this. Their customer service staff picks up the call quickly and spoke in a very polite manner. This is a very happy start to our engagement. Subsequently, as I start to give a lot more details about my requirements, the customer service staff offers to send a representative down to meet me at a location to my convenience just to make sure all the details are communicated and captured well. I always prefer a face to face meeting with people and this move surprises me. I have never heard of any other courier companies sending down representatives to discuss about the customer’s delivery requirements. This made me feel very special.

During the meeting, the representative, Thomas was able to explain to me a customized delivery solution which I find very suitable and reasonable. The delivery standards and pricing they promised are very competitive in the market and I took the offer straightaway.

For all my deliveries, the courier will actually give me a call prior to pick up, as well as giving me a call whenever the delivery has been conducted. This kept me updated of the delivery at all times. I feel really secured and at ease handing all my deliveries to Navast.

I would highly recommend Navast in Singapore to anyone who wishes to engage courier services. Try them and you will know if I am telling the truth.

Different Types of Courier Services In Singapore

There are various types of courier services you can order in Singapore, and they range from the type of delivery to the time frame of the delivery. Let us first talk about the different types of delivery with respect to different types of items.

Most courier companies will either separate parcel and document or separate deliveries by those which require vans versus bikes. This is because most documents can be transported and delivered by a courier who is riding a bike, but for parcels above a certain size, the only type of vehicle which can transport it effectively are vans. Additionally, something you might want to note about van deliveries is that they are generally more expensive than that of bike deliveries. This is because the leasing costs, petrol costs, CBD charges as well as road tax is much more expensive for a van. Bikes are cheap to purchase or lease and hence the savings can be further passed on to end consumers – a.k.a. you.

Next of all, most courier companies in Singapore like PCA Masters Singapore or Network Courier also provide deliveries with different urgency requirements.

The most common type of delivery which companies like PCA Masters and Network Courier provide customers is the same day delivery, which is a courier service where they will pick up the item from the customer anytime and have it delivered before 6pm on the same working day. This is usually the most basic level of courier service you can order.

The next common type of courier service, which is usually an upgrade is actually timeslot deliveries (e.g. you need the person to pick up and deliver only during certain timings). There would usually be a tiny surcharge for this.

There will also be urgent delivery services. This is usually the most premium version of courier service that you can possibly upgrade to. The pick up and delivery of the item you are requesting courier services for will be completed within 1 to 2 hours.