Traits customers appreciate in Singapore courier companies

There are many courier companies in Singapore, each with their own merits. However, a few courier companies definitely stand out from the rest. Good companies know what customers want and deliver it to them. Happy customers are loyal customers. Here are some of the traits that customers appreciate in Singapore courier companies:

1. Speedy deliveries
Customers who ordered courier services want their deliveries to be carried out fast and within schedule. The best scenario to expect is for the delivery to take place much earlier than expected. Who doesn’t want an early and timely delivery, right? Sad to say, some courier companies aren’t making the cut for this and it is not good at all. The courier companies that are fulfilling their promises to ensure speedy deliveries are the ones who pleases the customers the most. Examples of courier companies in Singapore that are doing this right are PCA Masters, Fedex, DHL and Navast Pte Ltd.

My personal favorite is Fedex for international deliveries from Singapore to any other country, and my personal favorite is PCA Masters for local courier services islandwide Singapore.

Find their details here

  • For international courier deliveries: <FedEx World Service Center – 31 Kaki Bukit Road 3, #03-14/25 Techlink>
  • For Singapore courier services: <PCA Masters – #06-76 Midview City, 22 Sin Ming Dr, Singapore 573969 | Phone: 6681 5781>

2. Accountable
Customers want the courier companies to be accountable for their deliveries. This means keeping them in the loop of the deliveries. Customer do not like feeling lost about the delivery status and panic. Moreover, if something happen to their goods, customer want the courier companies to come clean and explain the situation to them. The accountable companies are the one customers liked best. I mean, everyone prefers honest people, right?

3. Safety policies
Customers like the courier companies to put in place safety policies to protect their goods. For instance, putting some mat on the cabin floor of the van to act as cushion. This is to prevent the fragile items from breaking in the event they topple during the transition. Another measure that will be helpful is to tie the items down in the van so they will not topple in the first place. Customers feel more assured if they see the courier companies take measures to protect their goods.